{"id":7203,"date":"2026-09-15T09:27:50","date_gmt":"2026-09-15T09:27:50","guid":{"rendered":"https:\/\/inter-pietre.com\/?page_id=7203"},"modified":"2026-09-21T09:51:22","modified_gmt":"2026-09-21T09:51:22","slug":"faq","status":"publish","type":"page","link":"https:\/\/inter-pietre.com\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<h2>\n\t\t\tFAQ\t<\/h2>\n<h2>\n\t\t\tGeneral\t<\/h2>\n\t<h3><button id=\"fl-accordion--button-0\" aria-controls=\"fl-accordion--content-0\" aria-expanded=\"true\" type=\"button\">What languages do you speak?<i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Collapse<\/i><\/button><\/h3><p>We consult our customers in German, Italian and English. That way, we can follow projects regarding natural stone, ceramic and aritificial stone internationally as well. We are a company from South-Tyrol (Italy) so you can send us requests, technical information and project documents in German and English as well.<\/p>\n<h3><button id=\"fl-accordion--button-1\" aria-controls=\"fl-accordion--content-1\" aria-expanded=\"false\" type=\"button\">Do you also take care of the installation? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>On-site installation or assembly is not normally automatically included in our service. Whether we can offer installation or organise it through a suitable partner depends on the specific project, the delivery location and the required scope of work. Please feel free to enquire.<\/p>\n<h2>\n\t\t\tMaterialien &#038; Produkte\t<\/h2>\n\t<h3><button id=\"fl-accordion--button-0\" aria-controls=\"fl-accordion--content-0\" aria-expanded=\"true\" type=\"button\">Do you offer individual bespoke products? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Collapse<\/i><\/button><\/h3><p>Yes. We craft finished tailor made natural stone, ceramic and artificial rock. Depending on the material and project make different, amongst others, cutouts, edge finishes and surfaces possible.<\/p>\n<h3><button id=\"fl-accordion--button-1\" aria-controls=\"fl-accordion--content-1\" aria-expanded=\"false\" type=\"button\">Do you sell raw plates or raw blocks? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Yes, depending on the material and availability we offer raw plates, raw trances and raw blocks. For specific requests, we suggest directly sending us an enquiry with the desired measurements.<\/p>\n<h3><button id=\"fl-accordion--button-2\" aria-controls=\"fl-accordion--content-2\" aria-expanded=\"false\" type=\"button\">What are the advantages of natural stone? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Natural stone is a naturaly formed material, where colours, structure, veining and surface can vary from plate to plate. This way, every product made from natural stone is unique and one of a kind. Depending on the type of stone, natural stone offers different properties in regards to hardness, resistance, water absorption, maintenance and compatability for specific use cases. That is why the choice should always be made with the type of application in mind.<\/p>\n<h3><button id=\"fl-accordion--button-3\" aria-controls=\"fl-accordion--content-3\" aria-expanded=\"false\" type=\"button\">How do I find the right natural stone for my project? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>The right type of natural stone depends, amongst other things, on the intended use, the desired appearance, the surface finish, the level of wear and tear, and the maintenance requirements. For example, a kitchen worktop has different requirements to wall coverings or an outdoor area. We\u2019re here to support you right from the start: from choosing the material right through to the finished project.<\/p>\n<h3><button id=\"fl-accordion--button-4\" aria-controls=\"fl-accordion--content-4\" aria-expanded=\"false\" type=\"button\">What surface is recommended for outdoor use? (non-slip?) <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>For outdoor areas, in addition to the appearance, particular attention should be paid to the surface\u2019s slip resistance. Which surface is suitable depends, amongst other things, on the intended application, the intended use and local requirements. Generally speaking, surface finishes such as flamed, bush-hammered or sandblasted are used; however, it is not possible to give a one-size-fits-all recommendation for every outdoor area. We would, however, be happy to advise you based on the specific project and the intended application.<\/p>\n<h3><button id=\"fl-accordion--button-5\" aria-controls=\"fl-accordion--content-5\" aria-expanded=\"false\" type=\"button\">What surfaces are there? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Depending on the material, a range of natural stone finishes are available. These include, for example, polished, honed, satin-finished, brushed or flamed finishes. Thanks to modern laser and waterjet technology, natural stone can be given a unique and textured finish.<\/p>\n<p>Nicht jede Oberfl\u00e4che ist bei jedem Material verf\u00fcgbar. Welche Bearbeitung m\u00f6glich und f\u00fcr den jeweiligen Einsatzbereich sinnvoll ist, h\u00e4ngt von der Gesteinsart und vom gew\u00fcnschten Ergebnis ab.<\/p>\n<h3><button id=\"fl-accordion--button-6\" aria-controls=\"fl-accordion--content-6\" aria-expanded=\"false\" type=\"button\">What materials are especially low-maintenance? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>The amount of maintenance depends on the type of stone and its condition as well as the surface and application. Hard rock like granite, quartzite and porphyry are regarded to be especially low-maintenance and uncomplicated. In general, however, the choice of materials and finishes should be tailored to the intended future use right from the planning stage. We would be happy to advise you on which materials are best suited to your specific requirements.<\/p>\n<h2>\n\t\t\tOrders\t<\/h2>\n\t<h3><button id=\"fl-accordion--button-0\" aria-controls=\"fl-accordion--content-0\" aria-expanded=\"true\" type=\"button\">Can I order a sample in advance? Are there additional costs? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Collapse<\/i><\/button><\/h3><p>Yes, depending on the material, samples can be requested. If a sample is available and if there are costs, depends on the material in question and the type of sample. We can give you the conditions for the desired material in advance.<\/p>\n<h3><button id=\"fl-accordion--button-1\" aria-controls=\"fl-accordion--content-1\" aria-expanded=\"false\" type=\"button\">Can I have a photo of the raw slab in advance? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Yes, if the slab in question is available, we would be happy to send you a photograph if required. However, the photograph may only give a limited impression of the natural stone\u2019s actual colour, texture and appearance. Natural stone is a natural material and can appear different under varying lighting conditions and with different surface finishes.<\/p>\n<h3><button id=\"fl-accordion--button-2\" aria-controls=\"fl-accordion--content-2\" aria-expanded=\"false\" type=\"button\">How do I receive a proposal? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>To provide a proposal, we require as much specific information as possible regarding the desired material, dimensions, thickness, finish, edge treatments and any cut-outs required. Depending on the project, additional information or drawings may be required. We will draw up a bespoke proposal based on the information provided.<\/p>\n<h3><button id=\"fl-accordion--button-3\" aria-controls=\"fl-accordion--content-3\" aria-expanded=\"false\" type=\"button\">How do I execute an order? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>An order is placed on the basis of the relevant quotation and the subsequent order confirmation. The information and approvals required for the order must be in place before production begins (data sheet). The specific details and documents required depend on the project in question.<\/p>\n<h3><button id=\"fl-accordion--button-4\" aria-controls=\"fl-accordion--content-4\" aria-expanded=\"false\" type=\"button\">What measurements do you need? Do you need further information? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>For bespoke orders, we generally require the production dimensions as well as details of the material and the desired design. For kitchen countertops, for example, cut-outs, edges, wall connections and other technical details may be relevant. Depending on the complexity of the project, drawings, plans or technical specifications may also be required.<\/p>\n<h3><button id=\"fl-accordion--button-5\" aria-controls=\"fl-accordion--content-5\" aria-expanded=\"false\" type=\"button\">Is there a minimum for the order amount? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Generally speaking, we have a minimum order quantity of 5 m\u00b2. However, this cannot be stated as a blanket rule for every product and every material. It may, for example, depend on the material, product type, scope of work and the order itself. In the case of specific enquiries, we will let you know whether any special minimum quantities apply to the product you require.<\/p>\n<h3><button id=\"fl-accordion--button-6\" aria-controls=\"fl-accordion--content-6\" aria-expanded=\"false\" type=\"button\">Should I order some spare parts as well? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>With natural stone, it is advisable to plan for additional material as a reserve, particularly if an extension or repair might be required at a later date. There is also a risk of breakage when laying the material. Any material reordered at a later date may differ visually from the material originally supplied due to natural variations in the material. Furthermore, price adjustments may occur, as the raw material and offcuts will need to be recalculated. Whether and how much spare material is advisable depends on the project.<\/p>\n<h3><button id=\"fl-accordion--button-7\" aria-controls=\"fl-accordion--content-7\" aria-expanded=\"false\" type=\"button\">Do you also deliver to private customers? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Of course, we also supply private customers as a standard practice, provided that the minimum order quantity of 5 m\u00b2 is met.<\/p>\n<p>Which services are offered and how the order is processed, depends on the project in question and its scope.<\/p>\n<h3><button id=\"fl-accordion--button-8\" aria-controls=\"fl-accordion--content-8\" aria-expanded=\"false\" type=\"button\">Do you also work with architects, stonemasons and building contractors? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Yes. Inter-Pietre Sparber Srl. works primarily with architects, interior design firms, carpenters, tilers, stonemasons and construction companies. We are the ideal partner for commercial clients from Germany, Austria, Switzerland, South Tyrol and all over the world.<\/p>\n<h3><button id=\"fl-accordion--button-9\" aria-controls=\"fl-accordion--content-9\" aria-expanded=\"false\" type=\"button\">What are the payment terms? Do I have to pay in advance? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>We offer flexible payment terms, which we tailor to each individual order. All details, including any advance payments or payment terms, are set out clearly in the relevant quotation and in the order confirmation. We generally reserve the right to require advance payment from new customers.<\/p>\n<h3><button id=\"fl-accordion--button-10\" aria-controls=\"fl-accordion--content-10\" aria-expanded=\"false\" type=\"button\">How do I pay? Does PayPal work? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>The available payment methods depend on the type of order in question and will be clearly stated in the quotation or in the payment documents. Payment via PayPal may be possible; any bank transfer or transaction fees incurred will be charged to the customer.<\/p>\n<h3><button id=\"fl-accordion--button-11\" aria-controls=\"fl-accordion--content-11\" aria-expanded=\"false\" type=\"button\">Is my deposit safe? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>A deposit is a contractually agreed payment made as part of the relevant order and is therefore secure. If you have any questions regarding a specific payment, please contact us directly.<\/p>\n<h3><button id=\"fl-accordion--button-12\" aria-controls=\"fl-accordion--content-12\" aria-expanded=\"false\" type=\"button\">Can I cancel my order? What am I being charged for it? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Whether cancellation is free of charge depends on the order\u2019s processing status. In particular, for products made to order for you, costs for materials and labour may be incurred once the order has been placed or production has begun. Please refer to the contractual terms and conditions of the relevant order for the exact conditions. The specific consequences of a cancellation depend on the order in question.<\/p>\n<h3><button id=\"fl-accordion--button-13\" aria-controls=\"fl-accordion--content-13\" aria-expanded=\"false\" type=\"button\">Can I obtain a performance bond \/ bank guarantee? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Ob die Ausstellung einer Erf\u00fcllungsb\u00fcrgschaft oder Bankgarantie m\u00f6glich ist, pr\u00fcfen wir gerne individuell f\u00fcr Ihr Projekt. Da dies unter anderem vom Auftragsvolumen und weiteren Rahmenbedingungen abh\u00e4ngt, ist eine allgemeine Zusage an dieser Stelle nicht m\u00f6glich. Bitte sprechen Sie uns bei Bedarf einfach direkt im Zuge Ihrer Angebotsanfrage darauf an &#8211; wir finden gemeinsam eine passende L\u00f6sung!<\/p>\n<h2>\n\t\t\tDelivery, loading and pick up\t<\/h2>\n\t<h3><button id=\"fl-accordion--button-0\" aria-controls=\"fl-accordion--content-0\" aria-expanded=\"true\" type=\"button\">What are your opening hours? When can I come to load up? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Collapse<\/i><\/button><\/h3><p>Our opening times \/ load times (Mo-Fr)<\/p>\n<p>\u25e6 Bozen: 08:00 &#8211; 12:00 Uhr | 14:00 &#8211; 18:00 Uhr<\/p>\n<p>\u25e6 Cavaion (VR): 08:00 &#8211; 11:30 Uhr | 14:00 &#8211; 17:30 Uhr<\/p>\n<p>Notice regarding holidays: On holidays, opening times can deviate. As such, we prefer that you call us before your visit to let us know.<\/p>\n<h3><button id=\"fl-accordion--button-1\" aria-controls=\"fl-accordion--content-1\" aria-expanded=\"false\" type=\"button\">Where can I load up? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Standardm\u00e4\u00dfig erfolgt die Bereitstellung und Verladung unserer Auftr\u00e4ge an unserem Standort in Cavaion (Inter-Pietre Sparber Srl. &#8211; Viale del Lavoro 5, Z. Industriale Camporengo, 37010 Cavaion Veronese (VR)). Da wir die Strecke zwischen unserem B\u00fcro in Bozen und Cavaion jedoch mehrmals w\u00f6chentlich befahren, transportieren wir Ihre Ware auf Wunsch und nach Absprache gerne nach Bozen &#8211; vorausgesetzt, Palettenanzahl, Gewicht und Ma\u00dfe lassen dies zu.<\/p>\n<h3><button id=\"fl-accordion--button-2\" aria-controls=\"fl-accordion--content-2\" aria-expanded=\"false\" type=\"button\">Can I pick up my order myself? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>You are welcome to collect your order from us yourself, provided you have arranged a time in advance. This is subject to the condition that your vehicle meets the requirements for safe loading, transport and unloading. As we do not provide lashing straps, anti-slip mats or any other securing equipment, please bring these with you. We reserve the right to refuse to load goods onto unsuitable vehicles. We accept no liability for damage in transit or breakages occurring during self-collection.<\/p>\n<h3><button id=\"fl-accordion--button-3\" aria-controls=\"fl-accordion--content-3\" aria-expanded=\"false\" type=\"button\">Can I arrange for a courier of my choice to collect my order?<i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Of course, collection by a courier service of your choice is also possible. Please arrange the collection date and loading details with us in advance. As transport is carried out by the chosen carrier, we accept no liability for damage occurring during transport or unloading. For quality and safety reasons, we strongly recommend that you do not use parcel services, express couriers or standard groupage services. Natural stone is delicate; unfortunately, transport damage often occurs as a result of frequent reloading by such service providers.<\/p>\n<h3><button id=\"fl-accordion--button-4\" aria-controls=\"fl-accordion--content-4\" aria-expanded=\"false\" type=\"button\">Who organizes the transport? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Je nach Vereinbarung organisieren wir den Transport gerne f\u00fcr Sie &#8211; oder Sie beauftragen ein Transportunternehmen Ihrer Wahl. Profitieren Sie von unserer Erfahrung: Wir arbeiten seit Jahrzehnten eng mit ausgew\u00e4hlten Speditionen zusammen, die auf den Transport von Naturstein spezialisiert sind. Diese Partner kennen unsere Materialien genau, wissen um deren Empfindlichkeit und behandeln Ihre Ware mit der n\u00f6tigen Sorgfalt und dem Respekt, den sie verdient.<\/p>\n<h3><button id=\"fl-accordion--button-5\" aria-controls=\"fl-accordion--content-5\" aria-expanded=\"false\" type=\"button\">How long is the time of delivery? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>The delivery time depends on the specific order. Factors influencing this include, amongst others, the availability of materials, the scope of work, production capacity, approvals and transport arrangements. For this reason, we quote the estimated delivery time on a case-by-case basis for each individual order and are unable to specify a general delivery timeframe for all products. Normally, we estimate approximately 3 weeks for bespoke, tailor-made products.<\/p>\n<h3><button id=\"fl-accordion--button-6\" aria-controls=\"fl-accordion--content-6\" aria-expanded=\"false\" type=\"button\">Where do you deliver? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>We deliver to customers depending on the order, nationally and internationally. Our markets include, amongst others, Italy, Germany, Austria and Switzerland, as well as markets worldwide.<\/p>\n<h3><button id=\"fl-accordion--button-7\" aria-controls=\"fl-accordion--content-7\" aria-expanded=\"false\" type=\"button\">How are the goods packed and delivered? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>The packaging is adjusted individually to suit the material, size, finish and mode of transport. Depending on the order, wooden crates, wooden cases or pallets may be used, for example. The aim is to provide packaging and securing measures suitable for the goods in question during transport.<\/p>\n<h3><button id=\"fl-accordion--button-8\" aria-controls=\"fl-accordion--content-8\" aria-expanded=\"false\" type=\"button\">Can the transport price deviate from the offer? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Ja. Kalkulierte Transportkosten verstehen sich als Richtwerte und k\u00f6nnen von der Erstkalkulation abweichen, sofern sich die zugrundeliegenden Bedingungen \u00e4ndern &#8211; etwa bei Anpassungen von Lieferadresse, Gewicht, Abmessungen, Verpackungsart oder Transportart. Dar\u00fcber hinaus unterliegen die Frachtkosten aufgrund aktueller wirtschaftlicher Entwicklungen bei Treibstoffpreisen, L\u00f6hnen und Frachtraten laufenden Schwankungen, weshalb wir uns entsprechende Preisanpassungen vorbehalten m\u00fcssen.<\/p>\n<h2>\n\t\t\tReklamationen &#038; Pflege\t<\/h2>\n\t<h3><button id=\"fl-accordion--button-0\" aria-controls=\"fl-accordion--content-0\" aria-expanded=\"true\" type=\"button\">What do I do when the product arrives damaged or broken? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Collapse<\/i><\/button><\/h3><p>Should you notice any visible damage upon delivery, please document this with photographs as soon as possible and note it in writing directly on the driver\u2019s consignment note. Please inform us of this as soon as possible (within 3 working days).<\/p>\n<p>To ensure a swift resolution, photographs of the packaging, the damaged goods and the delivery situation are particularly important. Please do not unpack the goods any further until the matter has been resolved, and leave the packaging untouched. We will then discuss the next steps with you straight away.<\/p>\n<h3><button id=\"fl-accordion--button-1\" aria-controls=\"fl-accordion--content-1\" aria-expanded=\"false\" type=\"button\">I\u2019ve broken a piece, what should I do now? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Should an item be damaged after delivery or whilst in use, please send us clear photographs and a brief description of the damage. We will be happy to use this information to assess the most appropriate course of action. Whether a professional repair, a replacement or another solution is possible will depend on the individual case, the cause of the damage and the availability of spare parts.<\/p>\n<h3><button id=\"fl-accordion--button-2\" aria-controls=\"fl-accordion--content-2\" aria-expanded=\"false\" type=\"button\">Is there a warranty? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>We cannot offer a blanket guarantee on all products and materials. Legal rights and, where applicable, any contractually agreed guarantee or warranty provisions are governed by the relevant order and the applicable legal provisions. We assess each specific case on its own merits.<\/p>\n<h3><button id=\"fl-accordion--button-3\" aria-controls=\"fl-accordion--content-3\" aria-expanded=\"false\" type=\"button\">Why does my additional order not fit together colour-wise with my previous one? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Natural stone is a naturally occurring material. The colour, texture, veining and surface finish may vary between different slabs and, in particular, between different quarry batches and blocks. Consequently, a subsequent additional order may differ visually from a slab delivered earlier. A perfect colour match cannot generally be guaranteed with natural stone.<\/p>\n<h3><button id=\"fl-accordion--button-4\" aria-controls=\"fl-accordion--content-4\" aria-expanded=\"false\" type=\"button\">How do I clean my kitchen countertop made from natural stone? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>The correct cleaning method depends on the type of stone and the surface. For many natural stones, a mild cleaner suitable for the material is sufficient for daily cleaning. Harsh, highly acidic or unsuitable cleaning products should not be used without first testing them. For daily use, we recommend our StoneCareKit. We would be happy to provide you with suitable care advice for a specific material.<\/p>\n<h3><button id=\"fl-accordion--button-5\" aria-controls=\"fl-accordion--content-5\" aria-expanded=\"false\" type=\"button\">Do you have cleaners? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Depending on the material and availability, we can supply or recommend suitable cleaning and care products for natural stone. The choice of product depends on the type of stone, the surface and the level of soiling. Therefore, a cleaning product should not be chosen without taking the material into account.<\/p>\n<h3><button id=\"fl-accordion--button-6\" aria-controls=\"fl-accordion--content-6\" aria-expanded=\"false\" type=\"button\">I have a stain on my plate. How do I get rid of it? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>How successfully a stain can be removed depends on various factors, such as the material, the surface, the type of stain and the duration of exposure. Caution is advised: not every commercially available cleaning product is suitable for natural stone. Before resorting to harsh cleaning products, we strongly recommend that you identify the cause of the stain and check that the product is compatible with the material.<\/p>\n<p>Senden Sie uns bei Bedarf einfach Fotos und Details zum Fleck &#8211; wir stimmen die n\u00e4chsten Schritte gerne mit Ihnen ab. Sollte es sich um einen hartn\u00e4ckigen Fall handeln, profitieren Sie von unserem starken Netzwerk: Wir arbeiten mit zahlreichen spezialisierten Fachbetrieben zusammen und finden gemeinsam garantiert die passende L\u00f6sung.<\/p>\n<h3><button id=\"fl-accordion--button-7\" aria-controls=\"fl-accordion--content-7\" aria-expanded=\"false\" type=\"button\">Do natural stones need to be waterproofed? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Not all natural stone necessarily requires waterproofing. Whether treatment is advisable, and if so, which type, depends on factors such as the type of stone, water absorption, surface finish and the intended use.<\/p>\n<p>Eine Impr\u00e4gnierung unterst\u00fctzt bei geeigneten Materialien den Schutz vor bestimmten Verschmutzungen, macht den Naturstein jedoch nicht vollst\u00e4ndig unempfindlich gegen\u00fcber Flecken oder Besch\u00e4digungen. Zudem gibt es verschiedene Spezialprodukte &#8211; wie beispielsweise Farbvertiefer, die die nat\u00fcrliche Farb- und Aderstruktur des Natursteins intensivieren und optisch noch besser zur Geltung bringen<\/p>\n<h3><button id=\"fl-accordion--button-8\" aria-controls=\"fl-accordion--content-8\" aria-expanded=\"false\" type=\"button\">How and when do I get my bill? <i data-label-icon=\"fas fa-plus\" data-active-icon=\"fas fa-minus\">Expand<\/i><\/button><\/h3><p>Billing is governed by the agreed terms of payment and contract conditions. The timing and method of sending the bill may therefore vary depending on the order. You will receive specific details as part of the order processing procedure.<\/p>","protected":false},"excerpt":{"rendered":"<p>FAQ Allgemeines Welche Sprachen sprechen Sie?Collapse Wir beraten unsere Kunden auf Deutsch, Italienisch und Englisch. So k\u00f6nnen wir Projekte rund um Naturstein, Keramik und Kunststein auch international begleiten. Wir sind ein Unternehmen aus S\u00fcdtirol (Italien), sie k\u00f6nnen uns Ihre Anfrage, technischen Informationen und Projektunterlagen daher auch auf Deutsch \u00fcbermitteln. \u00dcbernehmen Sie auch die Verlegung? 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